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Insurance Falls Behind Banking, Retail in Customer Service Rankings

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Though some insurance companies have placed a priority on customer service in recent years, consumers at large do not give the sector high marks. According to a new survey from the UK, respondents rate industries like hospitality, retail, food service, air travel and banking more highly for service and personal attention.

What are today’s consumers looking for from human and automated service experiences? And what feature did they rank as the single most important element of customer service? Read the full article and see the eye-opening statistics at The Actuary.

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