They may not be taught at business school, but “soft skills” are often the difference between failure and success as a manager. When leaders can empathize with their employees and handle difficult situations with thoughtfulness and tact, their entire organizations benefit.
Management consultant Victor Lipman says it’s time that the management world realized the importance of soft skills. He contends that these abilities are just as important as business knowledge in determining a manager’s value to a company. Read his full opinion—including his list of the 10 most important soft skills—in the article at Forbes.